Renewal offer , will it still be available closer to our contract s end?
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25-05-2020 11:56 PM - edited 26-05-2020 12:00 AM
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Hi
We are a just under two months away from our contract ending, I was going to shop around but low and behold when I opened up my account I found PlusNet were offering us a £22.99 PM to renew, which is fair. My question is I went through the renewal button to sign up but found the new contract would start tomorrow 26th May, I don't really want that, I want to get to the end of this contract and have a new contract start then, so our present contract ends on the 25th July can you tell me will the £22.99 deal still be available in the week preceding the 25th July or is it possible to renew now but have the new contract start when the old one ends?
Ta
Fixed! Go to the fix.
26-05-2020 10:19 AM
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Hi @Pierssy, it might be worth giving our Customer Options Team a call to see if they can schedule the new contract after the current one? They'd be able to give a bit more information on current and future offers regardless. Their direct number is 0800 013 2632 and they are open 8am - 8pm weekdays and 9am - 6pm weekends.
Re: Renewal offer , will it still be available closer to our contract s end?
26-05-2020 2:38 PM
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Thank you for that I will give them a call.
Re: Renewal offer , will it still be available closer to our contract s end?
26-05-2020 3:02 PM
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Hi made the call, spoke to Michelle, who was brilliant. Apparently your system only allows for a 'new' contract or renewal at the next billing date, which was fine she also signed me up for a 24 moth contract which I didn't realise was available. We are very happy with the service from PlusNet, we are ex-TalkTalk customers and had heaps of aggro when we were with them, so I was happy to sign us up for 24 months with you at a slightly lower price than our current contract. BishBosh!
Thank you.
Re: Renewal offer , will it still be available closer to our contract s end?
26-05-2020 5:31 PM
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I had the same thing, went to check and it said it would start from tomorrow at the "new' price if I ordered it today. So would it start in June?
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