Renewal hasn't been updated on bill

[#1]

Hi,

I had an 18month contract for £23.99, I renewed recently for £22.99.

The renewal was confirmed and changed over on 11th May but I have just had my bill today and it is still on £23.99.

Is this something that can be sorted out via the forum please.

[#2]

Hi @steedie1, I can see my colleague has already picked this up on Twitter for you and provided a further response on the account here.

[#3 · Accepted solution]

Yes , thank you. 

It seems like twitter was the only way to get a response, although not as efficient as live chat.

Hopefully all sorted now.