Renewal email
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Renewal email
04-04-2020 4:45 PM
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This does not take account of any call plans or discounts you may have. If you decide to leave before the end of your current contract you can do so without paying any early termination fees by getting in touch with us on 0800 587 1942 and giving 14 days’ notice. Once your current contract ends you’ll need to still give us this notice and during this period charges would continue to apply.
I've been told the email is wrong. Its pretty black and white to me. Plusnet agent tried to tell me it was for upgrading your service.
Anyone else got this?
Thanks
Re: Renewal email
05-04-2020 2:06 PM
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I've seen staff have been online.
Re: Renewal email
08-04-2020 3:32 PM
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Re: Renewal email
15-04-2020 4:07 PM
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As an irregular poster, you possibly are not aware of the forum rule on bumping.
https://community.plus.net/t5/Community-Announcements/Forum-Rules/m-p/1167432#M8418
General Forum Etiquette
Bumping is adding to a thread just to push it back to the top of the board. This is not permitted, with the exception of the Chit Chat board.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Renewal email
15-04-2020 4:10 PM
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No I was not. I will just make a new thread each time.
Thanks
Re: Renewal email
15-04-2020 4:14 PM - edited 15-04-2020 4:15 PM
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I would strongly advise against doing that as a suspension of your forum access would hinder a resolution of your issue.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Renewal email
15-04-2020 5:31 PM
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Hi there @damianmcr, I do apologise for the delay in responding to you.
I'd absolutely agree that it looks pretty black and white, I'm struggling myself to determine where any deviation from such exact wording could be made. Would it be possible to upload a screenshot of the email itself (with your personal details removed)? You can do this in a private message to myself if you would be more comfortable with this. This is just so I am able to send a copy of it to the appropriate team to ask for their input.
I have had confirmation from a manager in our Customer Options team that you absolutely should be able to leave under the terms in the email, and I've raised a support ticket on your account detailing as such, should you want to contact us to do so again.
Re: Renewal email
16-04-2020 8:34 AM
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Thank you for your reply.
Here are some screenshots:
https://ibb.co/MG5B8JZ
https://ibb.co/sQpThkB
https://ibb.co/JyVBmhH
Hopefully they work..
What does this mean if I switch supplier now? My contract is to the 3rd of June. If i left today would I still owe the money due for the remainder of the contract or does the early termination fee of approximately £11 per month normally apply? So in this case I would possibly owe nothing as I pay in advance?
Thanks again and sorry if I came across as rude bumping the thread.
Re: Renewal email
16-04-2020 12:56 PM
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@damianmcr I have responded to your query on your account, you can view it here.
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