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Renewal Information

C1Rider
Grafter
Posts: 91
Registered: ‎06-01-2015

Renewal Information

Hello,

My contract is up for renewal shortly and I decided to check my options.

My " out of contract " charge is showing as £35.98.

My charge after the end of my minimum period ( 18 months ) is showing as £23.49 as per table 3.

Have I misread or misunderstood ?  I would have expected both to be the same.

 

Regards..

 

6 REPLIES 6
jab1
Seasoned Hero
Posts: 6,627
Thanks: 2,242
Fixes: 71
Registered: ‎24-02-2012

Re: Renewal Information

@C1Rider Looks like table 3 excludes your landline rental @ £19.99?

John
C1Rider
Grafter
Posts: 91
Registered: ‎06-01-2015

Re: Renewal Information

Hello,

 

Apparently it does, and the £35.98 doesn't ?  So why the extra £11.49 ?

You can see why I'm confused.

 

Regards..

C1Rider
Grafter
Posts: 91
Registered: ‎06-01-2015

Re: Renewal Information

Hello,

 

Just read it again and it shows Broadband and phone £23.49

 

Regards..

 

jab1
Seasoned Hero
Posts: 6,627
Thanks: 2,242
Fixes: 71
Registered: ‎24-02-2012

Re: Renewal Information

As you obviously know where table 3 is, can you post a screenshot or a link to save me looking?

I'm out for an hour or so now, but I'll check when I get back.

John
C1Rider
Grafter
Posts: 91
Registered: ‎06-01-2015

Re: Renewal Information

Hello,

 

Not much good with screenshots.  Here's a link

< https://www.plus.net/help/legal/plusnet-price-guide-for-residential-products/#bb-broadband-and-phone... >

 

Regards..

jab1
Seasoned Hero
Posts: 6,627
Thanks: 2,242
Fixes: 71
Registered: ‎24-02-2012

Re: Renewal Information

I see what you mean, and I'm as confused as you.🤔

I'm afraid my only advice is to try and ring PN, selecting the 'I'm thinking of leaving option', and see if they can explain it.

John