Renewal Information
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Renewal Information
11-08-2020 1:59 PM
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Hello,
My contract is up for renewal shortly and I decided to check my options.
My " out of contract " charge is showing as £35.98.
My charge after the end of my minimum period ( 18 months ) is showing as £23.49 as per table 3.
Have I misread or misunderstood ? I would have expected both to be the same.
Regards..
Re: Renewal Information
11-08-2020 2:03 PM
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@C1Rider Looks like table 3 excludes your landline rental @ £19.99?
Re: Renewal Information
11-08-2020 2:09 PM
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Hello,
Apparently it does, and the £35.98 doesn't ? So why the extra £11.49 ?
You can see why I'm confused.
Regards..
Re: Renewal Information
11-08-2020 2:14 PM
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Hello,
Just read it again and it shows Broadband and phone £23.49
Regards..
Re: Renewal Information
11-08-2020 2:17 PM - edited 11-08-2020 2:23 PM
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As you obviously know where table 3 is, can you post a screenshot or a link to save me looking?
I'm out for an hour or so now, but I'll check when I get back.
Re: Renewal Information
11-08-2020 2:24 PM
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Hello,
Not much good with screenshots. Here's a link
Regards..
Re: Renewal Information
11-08-2020 3:40 PM
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I see what you mean, and I'm as confused as you.🤔
I'm afraid my only advice is to try and ring PN, selecting the 'I'm thinking of leaving option', and see if they can explain it.
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