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Renewal E-mail

FIXED
AW
Dabbler
Posts: 10
Fixes: 1
Registered: ‎18-10-2018

Renewal E-mail

Hi,

My account is due to renew on 31/10.I have recieved an email offering Unlimited Fribre & Line Rental for £22.99 a month on a 12 month contract , however when i click the link it says this offer is unavailable. If I log into my account the best offer shown is £28.49. Please can someone look into this for me.

4 REPLIES 4
teddysmum
Rising Star
Posts: 61
Thanks: 5
Fixes: 1
Registered: ‎31-10-2016

Re: Renewal E-mail

Have you tried a few times in case there was a glitch?  I had the same offer, but decided on standard  and that went through ok.

AW
Dabbler
Posts: 10
Fixes: 1
Registered: ‎18-10-2018

Re: Renewal E-mail

Fix

Any chance someone from Plusnet can help me with this or at least reply?

jgb
Aspiring Champion
Posts: 690
Thanks: 455
Fixes: 19
Registered: ‎01-08-2007

Re: Renewal E-mail

@AW 

Give the Customer Options Team a ring - 0800 013 2632 and select "thinking of leaving" - and then negotiate on the basis of the offer you received but cannot access.

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Renewal E-mail

Hey @AW

As other have suggested, please ring into our Customer Options team on 0800 013 2632 as we are unable to offer or provide further details over the forums/social media channels. 

 

It's worth mentioning any deals you've seen on other website/providers to our team and they can look to either match the price or get as close as possible. 

Thanks.