Renewal E-mail
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- Re: Renewal E-mail
03-10-2020 12:41 PM
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Hi,
My account is due to renew on 31/10.I have recieved an email offering Unlimited Fribre & Line Rental for £22.99 a month on a 12 month contract , however when i click the link it says this offer is unavailable. If I log into my account the best offer shown is £28.49. Please can someone look into this for me.
Fixed! Go to the fix.
Re: Renewal E-mail
03-10-2020 4:38 PM
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Have you tried a few times in case there was a glitch? I had the same offer, but decided on standard and that went through ok.
06-10-2020 10:12 AM
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Any chance someone from Plusnet can help me with this or at least reply?
Re: Renewal E-mail
06-10-2020 10:17 AM
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Give the Customer Options Team a ring - 0800 013 2632 and select "thinking of leaving" - and then negotiate on the basis of the offer you received but cannot access.
Re: Renewal E-mail
06-10-2020 1:57 PM
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Hey @AW,
As other have suggested, please ring into our Customer Options team on 0800 013 2632 as we are unable to offer or provide further details over the forums/social media channels.
It's worth mentioning any deals you've seen on other website/providers to our team and they can look to either match the price or get as close as possible.
Thanks.
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