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Renewal E-mail

FIXED
Hooked
Posts: 7
Fixes: 1
Registered: ‎18-10-2018

Renewal E-mail

Hi,

My account is due to renew on 31/10.I have recieved an email offering Unlimited Fribre & Line Rental for £22.99 a month on a 12 month contract , however when i click the link it says this offer is unavailable. If I log into my account the best offer shown is £28.49. Please can someone look into this for me.

4 REPLIES 4
Rising Star
Posts: 57
Thanks: 5
Fixes: 1
Registered: ‎31-10-2016

Re: Renewal E-mail

Have you tried a few times in case there was a glitch?  I had the same offer, but decided on standard  and that went through ok.

Hooked
Posts: 7
Fixes: 1
Registered: ‎18-10-2018

Re: Renewal E-mail

Fix

Any chance someone from Plusnet can help me with this or at least reply?

All Star
Posts: 512
Thanks: 338
Fixes: 13
Registered: ‎01-08-2007

Re: Renewal E-mail

@AW 

Give the Customer Options Team a ring - 0800 013 2632 and select "thinking of leaving" - and then negotiate on the basis of the offer you received but cannot access.

Plusnet Help Team
Plusnet Help Team
Posts: 1,836
Thanks: 197
Fixes: 78
Registered: ‎06-08-2018

Re: Renewal E-mail

Hey @AW

As other have suggested, please ring into our Customer Options team on 0800 013 2632 as we are unable to offer or provide further details over the forums/social media channels. 

 

It's worth mentioning any deals you've seen on other website/providers to our team and they can look to either match the price or get as close as possible. 

Thanks. 

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team