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Renew is showing different price and not providing same as new customers

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Dabbler
Posts: 12
Registered: ‎08-01-2019

Renew is showing different price and not providing same as new customers

Hi All,

 

Wondering if anyone has had the same issue, I've contact plus net but they responded asking me to call which I had done already.  

 

My broadband/phone is up for renewing when calling

- Don't get the same offers as new customers it's either:

1. Same price longer contract

2. Higher price same contract length

 

I tried clicking through the offer on the email plusnet sent me but when it gets to check out it's stopping it and reverting the price to £49.98 which seems very high

- unlimited fibre extra

- anytime calls

- line rental

 

Has anyone else had these issues as when I call i get very different offers all higher than advertised

 

TIA

Griff

 

 

 

3 REPLIES 3
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Pro
Posts: 531
Thanks: 114
Fixes: 7
Registered: ‎25-08-2010

Re: Renew is showing different price and not providing same as new customers

@griffgriff 

Only new customers get the new customers prices.

Dave

Highlighted
Dabbler
Posts: 12
Registered: ‎08-01-2019

Re: Renew is showing different price and not providing same as new customers

hi @daveplus 

 

In the email it Plusnet sent to me it said

 

 "But don't worry, we have some great offers for you - even new customers can't get better."

That's the part which got me wondering because its not the case

 

I've managed to speak to plusnet and they said there is an issue with the renew on the site and sorted out albeit a 24 month contract

Thanks

G

Highlighted
Pro
Posts: 531
Thanks: 114
Fixes: 7
Registered: ‎25-08-2010

Re: Renew is showing different price and not providing same as new customers

Yes, it is lttle misleading