cancel
Showing results for 
Search instead for 
Did you mean: 

Renew contract

Sun_Zoom_Spark
Dabbler
Posts: 14
Thanks: 4
Registered: ‎12-11-2018

Renew contract

Hello,

 

My contract is due to expire in a couple of weeks.  I'm trying to renew it through the member centre but all options are greyed out and I there is this message: 

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

 

As far as I'm aware I don't have a phone order.

 

2 REPLIES 2
Strat
Community Veteran
Posts: 31,305
Thanks: 1,627
Fixes: 565
Registered: ‎14-04-2007

Re: Renew contract

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

 

 

Windows 10 Firefox 105.0.2 (64-bit)
fizzyj
Grafter
Posts: 39
Thanks: 9
Fixes: 6
Registered: ‎18-06-2018

Re: Renew contract

  Hi there sorry to hear your experiencing issues renewing your contract. If you prefer I could call you to do this. Please let us know.-Faisal

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team