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Renew contract

Sun_Zoom_Spark
Dabbler
Posts: 14
Thanks: 4
Registered: ‎12-11-2018

Renew contract

‎07-05-2020 11:19 AM

Hello,

 

My contract is due to expire in a couple of weeks.  I'm trying to renew it through the member centre but all options are greyed out and I there is this message: 

An error has occurred

You cannot make any changes to your account while there is a phone order in progress.

 

As far as I'm aware I don't have a phone order.

 

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Strat
Community Veteran
Posts: 31,319
Thanks: 1,608
Fixes: 565
Registered: ‎14-04-2007

Re: Renew contract

‎07-05-2020 11:22 AM

Moderators Note
This topic has been moved from Fibre Broadband to Accounts / Billing.

 

 

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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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fizzyj
Grafter
Posts: 39
Thanks: 9
Fixes: 6
Registered: ‎18-06-2018

Re: Renew contract

‎07-05-2020 5:48 PM

  Hi there sorry to hear your experiencing issues renewing your contract. If you prefer I could call you to do this. Please let us know.-Faisal

If this post resolved your issue please click the 'This fixed my problem' button
 Faisal J
 Plusnet Help Team
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