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Renew contract

Hamiltoncolin0
Grafter
Posts: 39
Registered: ‎30-03-2020

Renew contract

On my account I have an exclusive renew contract offer. The current price is slightly higher than a new customer, what's the best way of seeing if plusnet will amend that exclusive offer?
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dvorak
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Re: Renew contract


Moderators Note


This topic has been moved from Chat to My Account / Billing

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Hamiltoncolin0
Grafter
Posts: 39
Registered: ‎30-03-2020

Re: Renew contract

It's now coming up with offer not available. This hasn't happened before, why has it done this?
Hamiltoncolin0
Grafter
Posts: 39
Registered: ‎30-03-2020

Re: Renew contract

It's now coming back up. Any idea how I may get them to consider amending the amount being offered?
dvorak
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Re: Renew contract

Normally I’d say call customer options, but not sure if you’d get through

Details for Customer options team are on this page https://www.plus.net/help/my-account/thinking-of-leaving/
0800 013 2632

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Hamiltoncolin0
Grafter
Posts: 39
Registered: ‎30-03-2020

Re: Renew contract

Yeah such a long wait too. Does the renewing of contract come with 14 day period to revert back to old contract?
Baldrick1
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Re: Renew contract

@Hamiltoncolin0 

You are between a rock and a hard place with both Plusnet and Openreach short staffed. Getting through on the phone to Plusnet is extremely difficult. Only the very brave or those who don't care whether or not they have broadband should consider moving ISP in the current crisis.

If it was me I would just accept the discounted offer whilst it's available.

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Hamiltoncolin0
Grafter
Posts: 39
Registered: ‎30-03-2020

Re: Renew contract

My official febew isn't until September and the current exclusive renew offer is £1 per month more than a new customer.

I may add tv so may be able to get a good deal when discussing that option on the phone.