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Renew contract not working

pebble
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-03-2023

Renew contract not working

The link to renew  the contract in review your broadband deal does not work

10 REPLIES 10
jab1
Legend
Posts: 17,293
Thanks: 5,581
Fixes: 259
Registered: ‎24-02-2012

Re: Renew contract not working

In what way?

John
pebble
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-03-2023

Re: Renew contract not working

When you click on the link under your renewal price nothing happens

jab1
Legend
Posts: 17,293
Thanks: 5,581
Fixes: 259
Registered: ‎24-02-2012

Re: Renew contract not working

Does you home page in the Members Centre contain a message along the lines of 'You already have a change in progress'?

John
pebble
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-03-2023

Re: Renew contract not working

No only info about when the current contract started and ends

jab1
Legend
Posts: 17,293
Thanks: 5,581
Fixes: 259
Registered: ‎24-02-2012

Re: Renew contract not working

OK. my advice then, is to ring COTs ( the customer option team)  on 0800 013 2632.

John
pebble
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-03-2023

Re: Renew contract not working

Thanks

Mr_Paul
Seasoned Pro
Posts: 589
Thanks: 202
Fixes: 11
Registered: ‎07-06-2022

Re: Renew contract not working

@pebble 

JOOI, which web browser and operating system are you using?

Have you tried a different browser?

 

 

PaulScott
Community Gaffer
Community Gaffer
Posts: 145
Thanks: 302
Fixes: 2
Registered: ‎01-09-2020

Re: Renew contract not working

Hey @pebble we've got an issue at the moment with that particular part of our website. We have a fix going through tonight to hopefully resolve it - should work if you try again tomorrow. 

 

Please do feel free to reach out to our Customer Options Team if you want to discuss renewals sooner though!

 

Thanks,
Paul 

pebble
Newbie
Posts: 5
Thanks: 1
Registered: ‎30-03-2023

Re: Renew contract not working

@PaulScott thanks

Townman
Superuser
Superuser
Posts: 23,209
Thanks: 9,725
Fixes: 162
Registered: ‎22-08-2007

Re: Renew contract not working

Re-tested on the morning of 31st March and it was working fine.

[I was one of the reference test accounts for the issue]

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.