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Removing phone line call package (on-line) from an account.

greygit1
Aspiring Pro
Posts: 411
Thanks: 56
Fixes: 1
Registered: ‎26-06-2023

Removing phone line call package (on-line) from an account.

Out-of-contract account.

I removed a call package from the account.

Automagically the account has been signed up to an "in-contract" deal. I thought (possibly erroneously) that removal of a call package wouldn't have had this effect.

Obviously this does affect billing.

 

 

 

2 REPLIES 2
DS
Seasoned Champion
Posts: 2,307
Thanks: 491
Fixes: 22
Registered: ‎06-01-2017

Re: Removing phone line call package (on-line) from an account.

Changing a call plan shouldn't affect (in your case) the contract length (the same applies for any discounts applied to your account)

I recall this happening in the past where their system incorrectly forces a new contract in error.

Hopefully a staff member will see your post and rectify this

Galadriel
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 17
Fixes: 2
Registered: ‎06-06-2023

Re: Removing phone line call package (on-line) from an account.

Hello @greygit1

 

I've send you a PM, please get back to me with the details when you can and I'll take a look for you. Samantha - Sheffield