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Removing Questions
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Removing Questions
03-11-2011 11:15 AM
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Following a phone call to support a question was raised which in effect answered my question. I phoned and accepted the terms of the reply and a further question was raised to acknowledge my reply. However both questions are still in status of awaiting reply from customer but none is needed. These have been on my account since mid October and I get a reminder every time I log in to the Member centre.
How can I delete these questions and reminder?
How can I delete these questions and reminder?
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Re: Removing Questions
03-11-2011 11:37 AM
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If they were raised by our support team then you won't be able to close them, although they should timeout after 14 days. I can close these manually if you like?
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Re: Removing Questions
03-11-2011 11:38 AM
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1. No questions can be deleted - only closed so they form a permanent record.
2. Questions opened by Plusnet on your behalf can only be closed by Plusnet - if one of the team sees this they may do what is needed.
Edit: Chris types faster!
2. Questions opened by Plusnet on your behalf can only be closed by Plusnet - if one of the team sees this they may do what is needed.
Edit: Chris types faster!
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
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Re: Removing Questions
03-11-2011 11:50 AM
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Thanks to you both for the help. Now I know they should clear themselves in 14 days I will let the system take its course.
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