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Removing Questions

Ransomefan
Grafter
Posts: 81
Registered: 24-06-2011

Removing Questions

Following a phone call to support a question was raised which in effect answered my question.  I phoned and accepted the terms of the reply and a further question was raised to acknowledge my reply.  However both questions are still in status of awaiting reply from customer but none is needed.  These have been on my account since mid October and I get a reminder every time I log in to the Member centre.
  How can I delete these questions and reminder?
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Removing Questions

If they were raised by our support team then you won't be able to close them, although they should timeout after 14 days. I can close these manually if you like?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Veteran
Posts: 26,438
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Removing Questions

1. No questions can be deleted - only closed so they form a permanent record.
2. Questions opened by Plusnet on your behalf can only be closed by Plusnet - if one of the team sees this they may do what is needed.
Edit: Chris types faster!
jelv (a.k.a Spoon Whittler)
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Ransomefan
Grafter
Posts: 81
Registered: 24-06-2011

Re: Removing Questions

Thanks to you both for the help.  Now I know they should clear themselves in 14 days I will let the system take its course.