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Remove "Pro" Add On Option Fails

tinternetuser
Browser
Posts: 2
Registered: ‎20-10-2020

Remove "Pro" Add On Option Fails

Attempting to "Remove" the "Pro" Add On does nothing.  The page just hangs on the loader icon and does nothing.  Please fix this functionality.  Thanks.

3 REPLIES 3
EmilyD
Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 356
Fixes: 117
Registered: ‎26-03-2018

Re: Remove "Pro" Add On Option Fails

Hi @tinternetuser,

 

I'm sorry to hear that it's not allowing you to remove the pro add on via the member centre. I'm not aware of any widespread problems with this but I will flag it to the relevant team. If you reply to the ticket here to confirm that you'd like us to remove the pro add on and then drop another comment on this thread we'll get it sorted for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Emily D
 Plusnet Help Team
tinternetuser
Browser
Posts: 2
Registered: ‎20-10-2020

Re: Remove "Pro" Add On Option Fails

RemoveProAddOn.pngScriptError.png

Mads
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Remove "Pro" Add On Option Fails

Updated on the ticket for you @tinternetuser

 

Thanks.