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Remove Weekend Calls

MartHR
Newbie
Posts: 1
Registered: ‎01-04-2022

Remove Weekend Calls

I have this option on my Broadband package, and would like to remove it as I no longer use the landline.  Ever.

 

I attempted to change my call plan. and this item appears, but the only option I have is to "Keep" it.

 

I cant see how to unregister from this.

 

Can anyone help

Thanks

 

3 REPLIES 3
bill888
Champion
Posts: 1,254
Thanks: 263
Fixes: 38
Registered: ‎18-10-2008

Re: Remove Weekend Calls

You may need to give Customer Options on 0800 013 2632 a call. 

I think they are open from 8am Mon-Fri, and from 9am on Saturdays.

 

ex-Plusnet (ADSL, FTTC) 2008-2023. now BT (FTTP) 2023-
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: Remove Weekend Calls

If your call plan is just Weekends then that’d be a free of charge legacy plan. We can still remove it though and the quickest way would be to call us as @bill888‘s said Smiley

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Remove Weekend Calls

Hi @MartHR

If you can also private message me your account username, I can raise a ticket on your account which you could respond to for us to remove your call plan online for you. Smiley

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet