Remove £3 100 mobile minutes from my account
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- Re: Remove £3 100 mobile minutes from my account
07-06-2020 7:42 AM
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On my latest bill I have been charged £3 for 100 Mobile Minutes but I have never requested this service.
This has been going on for two years, I ring to get it removed and it never does.
What more can I do? It is not listed as a feature on my online account so I can't remove it myself.
Please, for the 100th time, I don't want this service so please stop it and refund the latest charges.
Thank you
Fixed! Go to the fix.
Re: Remove £3 100 mobile minutes from my account
08-06-2020 3:32 PM
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Hi @BeechSK
Welcome to the forum.
I am really sorry to hear that it wasn't already resolved. I have raised task to relevant department to remove this from your account and refunded latest charges. I should have an answer within few days so I will update you once I will have confirmation that it was removed successfully.
Re: Remove £3 100 mobile minutes from my account
08-06-2020 3:50 PM
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Thank you. Please let me know if you need me to send you any account details.
Re: Remove £3 100 mobile minutes from my account
08-06-2020 3:55 PM
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Thanks for fast answer.
There is no need for that, I've managed to find your account based on your community account profile. Task was already raised to remove this Mobile Bolt On and I should receive an answer by end of this week.
Re: Remove £3 100 mobile minutes from my account
08-06-2020 3:58 PM
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Thanks for letting me know and for helping to sort it. Sounds promising.
10-06-2020 4:25 PM
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@BeechSK Thanks for your patience.
I received confirmation that this product was successfully removed from your account.
In unlikely situation that you will notice this on your next bill, please send me PM and I will check this for you.
Please accept apologies for this ongoing issue.
Re: Remove £3 100 mobile minutes from my account
10-06-2020 5:48 PM
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Thank you for getting this sorted. I'll let you know if the problem persists but I'm optimistic that it won't. Thanks again
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