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Removal of late fee charges

alikzair88
Newbie
Posts: 1
Registered: ‎12-02-2022

Removal of late fee charges

‎12-02-2022 3:39 PM

Hi is it possible to remove late fee charges on my bill. I am currently experiencing financial difficulty and was granted a grace period to pay my bill which is now paid, but there are still charges on there which I will struggle to pay at the present moment. Can they be removed?

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Mav
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Re: Removal of late fee charges

‎13-02-2022 2:33 PM

Moderator's note(s):

Thread moved from Fibre Broadband to My Account/Billing.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

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Gandalf
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Re: Removal of late fee charges

‎14-02-2022 9:21 AM

Thanks for your post @alikzair88 and welcome to our Community Forums.

I'm really sorry to see you're having financial difficulties.

I've dropped you an e-mail under the ticket ref 221982591 which I hope helps. 

If there's anything else you'd need help with, feel free to get back to me and I'll be happy to help. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
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