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Remaining left on contract

Markagm
Dabbler
Posts: 12
Registered: 16-01-2015

Remaining left on contract

How can I find out how many months I've got left on my contract? I signed up to a new contract in October last year, but can't remember if it was 12 or 18 months, but can't find anything online.

I keep having problems loading websites, to the point that I have to switch to a data signal to make it load, so think it might be time to switch to someone else.

5 REPLIES
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Remaining left on contract

Go into help & support/account,you should find it in there.Smiley

https://www.flickr.com/photos/james_bingham/
Markagm
Dabbler
Posts: 12
Registered: 16-01-2015

Re: Remaining left on contract

That only tells me when I joined, which was 2014 not when I upgraded. Might have do call Plusnet up to find out.

Plusnet Help Team
Plusnet Help Team
Posts: 535
Thanks: 56
Fixes: 19
Registered: 02-03-2015

Re: Remaining left on contract

Hi Markagm,

I have placed the information you have requested on ticket reference 128866869. Please log into your online account to view this information.

If this post resolved your issue please click the 'This fixed my problem' button
 Ben Babinski
 Plusnet Help Team
Markagm
Dabbler
Posts: 12
Registered: 16-01-2015

Re: Remaining left on contract

Thanks.

 

Do I give 1 months notice to cancel or is it 3 months?

Plusnet Help Team
Plusnet Help Team
Posts: 4,214
Thanks: 853
Fixes: 179
Registered: 25-03-2015

Re: Remaining left on contract

We require 14 days’ notice in order to cancel a residential account and 28 days’ notice to cancel a business account. The notice can be provided either by notifying us directly via phone or in writing, or if you’re moving to another provider, we will accept that provider's order notification as notice.

 

Our full cancellation policy can be found here.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team