Relative's new account ordered online but not received activation confirmation

[#1]

Hi there,
A relative of mine has ordered a plusnet account based on my recommendation, however no email / text received or bank debit has been made by plusnet. Please could someone contact me for full details to establish whats happened?
thanks

[#2]

Hi, sorry to hear that - if you drop me a PM with their username and a few details I'll take a look into things for you?