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Regretting signing up
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Regretting signing up
01-06-2015 1:12 PM
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First being charged more than was told when I signed up for broadband. Secondly being charged for a call I didn't make. Nice guy, I rang the number from my mobile, he's name is Shaun as he's from Redhill. Trouble is I don't know any Shaun's or anyone who lives in the Redhill area but I apparently had a conversation with him for 7 minutes when I wasnt even at home!
I've tried customer service and got fed up with hanging on. Tried on line but ninth in the queue. I'm already regretting moving provider. Did PN really get an award for best customer service?
I've tried customer service and got fed up with hanging on. Tried on line but ninth in the queue. I'm already regretting moving provider. Did PN really get an award for best customer service?
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Re: Regretting signing up
01-06-2015 2:14 PM
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Re: Regretting signing up
03-06-2015 7:48 PM
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Been told by PN that crossed line fixed. Outreach engr said there has not been a crossed line, there is absolutely nothing wrong with my phone line, so how did I get a random call on my bill, this is not resolved. I will now log time,date and duration of any calls I make and hope that next months bill is correct. If not I will take matters further.
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Re: Regretting signing up
04-06-2015 9:56 AM
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Quite right, all should be working now. I've refunded the call charge, which should be with you right away.
If it happens again, don't hesitate to get it touch and we'll be happy to investigate.
If it happens again, don't hesitate to get it touch and we'll be happy to investigate.
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Re: Regretting signing up
05-06-2015 8:21 AM
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Thank you Kirsty
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