Refunds

[#1]

Hey guys,
Not too long after my broadband was turned on i received an Email stating that i am entitled to a small refund because of time it took to activate the broadband.
I Cannot find this Email at this time but i would be happy to look and provide it if needed.
If so how much and when will this occur?
Thank you!

[#2]

Hi there,
I can see your broadband was activated a week after the phone service was, and have refunded you the cost of a week's broadband service to cover this - hope that sorts everything for you? Really sorry for the delay.

[#3]

We also had this sort of message, with no refund ever arising.  They di, however, double bill us as well.