Refund?

[#1]

I couldn't find any way of querying this on the main Plusnet website but today I received a 'Plusnet' email advising me that they had identified an £85 overpayment and asked me to confirm I wanted the refund. There is no explanation for the overpayment and I'm wondering if this is a scam as they are requesting I confirm my details etc. Before confirming anything how do I go about establishing the email authenticity?

[#2]

I had one f these emails this morning.

It must be a blatant spam!

Kenneth

[#3]

It is a hack, delete the message, do not follow any links as these tell the scammer you fall for things.

If you followed a link and entered data then change your passwords on all Plusnet assets

Do not use the same passwords on more than one site

[#4]

@Meerkat41 Do not respond to the email and delete it. Without even seeing it, I will happily confirm it is spam/a scam.

[#5]

@Meerkat41 

Sounds well dodgy to me!

Check online in your account, otherwise phone Plusnet.

[#6]

Thank you for all your quick replies confirming my suspicions.  I will delete the email immediately.

[#7]

I might have reported it before deleting.

See https://www.plus.net/help/legal/service-abuse/ for more details.

[#8]

Yes, blatant scam - it's from a outlook.com email address after all !

Screenshot attached.

[#9]

Cheers, @Robot Looks quite convincing, I suppose, but would PN (or any commercial organisation) use a personal email address to send official communications? ?

[#10]

Exactly. No, No, Hell No! 

A one-man-band, maybe, but somebody who wants look professional, no. If I worked for PN and did that, I'd expect to get my backside kicked at best, more probably I'd be down the road to the JobCentre double quick. 

That - the @outlook.com address, is the dead give-away. 

[#11]

And, any refund notification requiring action by you (which PN  don't issue) would only have clickable links within your personal account portal anyway.

[#12]

Actually that's the right thing to do I suppose. The email is still available so I'll  pass it on to Plusnet now for investigation.

[#13]

 👍 I've done the same - full screenshot (no blacked-out bits) and full text source of the email.

Also see another warning about this https://community.plus.net/t5/Broadband/WARNING-Plusnet-customers-are-being-targetted-by-hackers-DO-...

[#14]

Thank you so much for this, I also received the same email, thought it was a scam but will now delete it

thanks again

[#15]

Agree, it must be a hack/spam.

Question ... How did the scammer get  hold of my e-address? Is that one for Plusnet to investigate?

Peter