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Refund

MFG
Newbie
Posts: 2
Registered: ‎15-08-2019

Refund

I believe I am entitled a refund of £7.60. Please could you tell me when this will be paid.

3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 1,631
Thanks: 271
Fixes: 56
Registered: ‎26-03-2018

Re: Refund

Hi @MFG 

 

Can you let us know if you are talking about a mobile or broadband account, and why you believe this to be the case so that we can investigate? 

 

Kind Regards, 

MoR

If this post resolved your issue please click the 'This fixed my problem' button
 MoR
 Plusnet Help Team
MFG
Newbie
Posts: 2
Registered: ‎15-08-2019

Re: Refund

This is a broadband account

Plusnet Help Team
Plusnet Help Team
Posts: 547
Thanks: 109
Fixes: 31
Registered: ‎24-04-2017

Re: Refund

Hi @MFG, thank you for confirming. I've looking into your broadband account and although can't discuss the specifics via this support channel I've raised a ticket on your account here with steps I've taken to get this resolved for you moving forwards.

 Ben Devine
 Plusnet Help Team