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Refund

MFG
Interested
Posts: 2
Registered: ‎15-08-2019

Refund

I believe I am entitled a refund of £7.60. Please could you tell me when this will be paid.

3 REPLIES 3
MasterOfReality
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,640
Fixes: 57
Registered: ‎26-03-2018

Re: Refund

Hi @MFG 

 

Can you let us know if you are talking about a mobile or broadband account, and why you believe this to be the case so that we can investigate? 

 

Kind Regards, 

MoR

MFG
Interested
Posts: 2
Registered: ‎15-08-2019

Re: Refund

This is a broadband account

BD
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,359
Fixes: 86
Registered: ‎24-04-2017

Re: Refund

Hi @MFG, thank you for confirming. I've looking into your broadband account and although can't discuss the specifics via this support channel I've raised a ticket on your account here with steps I've taken to get this resolved for you moving forwards.