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Refund?

Missyk
Hooked
Posts: 9
Thanks: 1
Registered: ‎08-09-2018

Refund?

Hi
I was overcharged last month for my broadband and was told it would be credited back to me however this month I see it is the correct bill but no deduction for the overpayment. Please explain
1 REPLY 1
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,533
Thanks: 10,211
Fixes: 1,596
Registered: ‎21-04-2017

Re: Refund?

Sorry to hear this.

I've added a credit to your next invoice to compensate the overcharge from the previous month.

You'll receive an email to confirm this within the next few hours.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet