Refund
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Refund
26-03-2021 4:59 PM
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Re: Refund
27-03-2021 9:35 AM
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@jk2 How long ago did you cancel? You’d normally get a refund within 5 working days to your bank if there’s an active direct debit otherwise you’d get sent a cheque which can take a bit longer to arrive.
Re: Refund
27-03-2021 9:37 AM
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I cancelled 17 days ago, & paid by credit card.
Re: Refund
27-03-2021 9:39 AM
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@jk2 As far as I’m aware you won’t get a refund back to your credit card as it’ll either be to a direct debit or cheque. If your direct debit was active, check your bank statement for the money as it may already be returned. The reference may not show as ‘Plusnet’
Re: Refund
27-03-2021 2:04 PM
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Thanks, guess I'll have to wait for a cheque then ☹ I wasn't told that by the person I spoke to when cancelling, & assumed refund would be via the payment method.
Re: Refund
27-03-2021 7:27 PM - edited 27-03-2021 7:28 PM
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Another option is to go to your card issuer and ask them to issue a chargeback.
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