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Refund?

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Missyk
Hooked
Posts: 9
Thanks: 1
Registered: ‎08-09-2018

Refund?

Hi
I was overcharged last month for my broadband and was told it would be credited back to me however this month I see it is the correct bill but no deduction for the overpayment. Please explain
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 10,054
Thanks: 3,181
Fixes: 506
Registered: ‎21-04-2017

Re: Refund?

Sorry to hear this.

I've added a credit to your next invoice to compensate the overcharge from the previous month.

You'll receive an email to confirm this within the next few hours.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team