Refund timescale
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Refund timescale
Refund timescale
19-11-2018 9:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It is now well beyond this and beyond 20 working days, in case there was any misunderstanding in definition.
When should I expect to receive this please.
Re: Refund timescale
19-11-2018 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It would probably be faster to go to your bank or credit card company and reclaim the money that way.
There are too many people having this issue currently as the Plusnet accounts department are in chaos due to any upgrade of the billing system at the start of September.
You should also consider starting a formal complaint to get some traction for this issue too.
The official complaints procedure is here https://www.plus.net/help/legal/complaints-code-of-practice/
Re: Refund timescale
19-11-2018 11:08 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I would say it is just over 20 business days but I wouldn't hold your breath, the billing department are having so much trouble with the new billing system, everything is going wrong. If you manage to contact support which is not easy they may want to send a refund by cheque which will probably be another 20 days before they send it.
Re: Refund timescale
19-11-2018 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hello @carolinecorah, I am really sorry about this and have raised this ticket for you here.
Re: Refund timescale
19-11-2018 5:15 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page