cancel
Showing results for 
Search instead for 
Did you mean: 

Refund still not received and unable to access chat!

Highlighted
Newbie
Posts: 1
Registered: ‎16-12-2018

Refund still not received and unable to access chat!

I received an email in September to say an error has been made in my bill and still have not received a refund for the overpayment - it is now December 3 months overdue! I cannot speak to anyone via the chat (I am hard of hearing so the phone is not possible for me). So how can I raise my query without access to chat or phone? TIA for any advice

 

Tags (3)
1 REPLY 1
Highlighted
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 178
Fixes: 12
Registered: ‎06-08-2018

Re: Refund still not received and unable to access chat!

Hi there,

 

I'm very sorry to hear that you've still not received your refund.

 

I have left a ticket on your account regarding your query. You can view this here

 

Should you have any further questions, please do not hesitate to get in touch.

 

Thank you,

 

Aisha