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Refund still not received and unable to access chat!

juju
Newbie
Posts: 1
Registered: ‎16-12-2018

Refund still not received and unable to access chat!

I received an email in September to say an error has been made in my bill and still have not received a refund for the overpayment - it is now December 3 months overdue! I cannot speak to anyone via the chat (I am hard of hearing so the phone is not possible for me). So how can I raise my query without access to chat or phone? TIA for any advice

 

Tags (3)
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 178
Thanks: 19
Fixes: 12
Registered: ‎06-08-2018

Re: Refund still not received and unable to access chat!

Hi there,

 

I'm very sorry to hear that you've still not received your refund.

 

I have left a ticket on your account regarding your query. You can view this here

 

Should you have any further questions, please do not hesitate to get in touch.

 

Thank you,

 

Aisha

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team