Refund still not processed
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Refund still not processed
07-03-2021 2:27 PM
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Re: Refund still not processed
07-03-2021 5:42 PM
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From what I can see we sent a cheque back in July last year.
For the reasons I advised on the ticket Here at the time, we couldn't refund it to your bank account I'm afraid. I understand we've since then tried to refund to your bank but this isn't something we'd be able to do I'm afraid.
Let me know if you've not received it so we can stop the cheque and issue another.
Re: Refund still not processed
16-04-2021 6:54 AM
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Re: Refund still not processed
16-04-2021 8:43 AM
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No worries @reisee1997, the cheque is valid for up to 12 months so please do get back to us here if you find the cheque uncashable and we can get a new one organized for you.
Cheers.
Re: Refund still not processed
26-06-2021 7:18 PM
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Hi, Unfortunately I've tried to cash the cheque and the cheque has bounced, presumably because it is too old. Can you please resend the cheque? Thanks very much!
Re: Refund still not processed
26-06-2021 7:56 PM
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Hi @reisee1997,
I'm afraid I'm unable to do anything with this tonight, however I'll hold onto this and take a look into it with our Billing Team on Monday.
Re: Refund still not processed
30-06-2021 9:35 PM
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Hi,
May I know what the progress with this is? Thanks very much!
All best wishes,
Rei
Re: Refund still not processed
30-06-2021 9:52 PM
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Thanks for getting back to us @reisee1997
I'm sorry to see you've not heard back yet. I've raised this with our billing team now to post you a new cheque.
We'll provide an update as soon as we know more, this should be by the close of play on the 5th July.
Re: Refund still not processed
19-07-2021 12:04 PM
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Hi, thanks for your help, I have now received the cheque. I have also previously received a package from Plusnet (which I think may contain the wifi router - do you need me to send this back to Plusnet? If so, please send me a return label and I will return it! Thanks very much once again
Re: Refund still not processed
19-07-2021 12:44 PM
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Hi @reisee1997,
I'm glad to hear that you've now received the cheque I've ordered a returns bag now, which should be with you in the next 3-5 working days.
Re: Refund still not processed
02-08-2021 8:34 PM
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Re: Refund still not processed
03-08-2021 8:18 AM
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Hi @reisee1997
The returns bag shouldn't have an expiry date, and we can't manually send a returns bag to another address. If you don't receive the bag, try the steps Here to print a returns label from Royal Mail's site and arrange a collection, or take it to your nearest Post Office. Alternatively, feel free to just recycle the router in an environmentally friendly way.
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