Refund request please

[#1]

Good afternoon,

I signed up to Plusnet broadband online on 11th July and paid £31.99 to cover the cost of the first months service and one off charges.

I unfortunately had to cancel my order, but I have had no communication with regard to a refund. I would be very grateful if a refund could be processed. I confirm the direct debit set up by Plusnet is still open.

Thank you in advance for your assistance.

[#2]

Hi @Andrew17

Thank you for getting in touch. 

I have checked over this for you and provided an update here. You should also receive and SMS shortly confirming the same details. 

Kind Regards

[#3 · Accepted solution]

@OllieC 

Thank you very much for the speedy response and your assistance, it is very much appreciated.

[#4]

Anytime, @Andrew17

If there is anything else we may assist you with, please feel free to give us a shout as we are more than happy to help. 

Our opening hours are:

7:30 am - 10 pm 7 days a week. 

Kind Regards