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Refund request please

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Andrew17
Newbie
Posts: 2
Fixes: 1
Registered: ‎25-07-2019

Refund request please

Good afternoon,

I signed up to Plusnet broadband online on 11th July and paid £31.99 to cover the cost of the first months service and one off charges.

I unfortunately had to cancel my order, but I have had no communication with regard to a refund. I would be very grateful if a refund could be processed. I confirm the direct debit set up by Plusnet is still open.

Thank you in advance for your assistance.
3 REPLIES 3
Plusnet Help Team
Plusnet Help Team
Posts: 664
Thanks: 88
Fixes: 35
Registered: ‎23-01-2018

Re: Refund request please

Hi @Andrew17

 

Thank you for getting in touch. 

 

I have checked over this for you and provided an update here. You should also receive and SMS shortly confirming the same details. 

 

Kind Regards

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
Andrew17
Newbie
Posts: 2
Fixes: 1
Registered: ‎25-07-2019

Re: Refund request please

Fix

@OllieC 

Thank you very much for the speedy response and your assistance, it is very much appreciated.

 

Plusnet Help Team
Plusnet Help Team
Posts: 664
Thanks: 88
Fixes: 35
Registered: ‎23-01-2018

Re: Refund request please

Anytime, @Andrew17

 

If there is anything else we may assist you with, please feel free to give us a shout as we are more than happy to help. 

 

Our opening hours are:

 

7:30 am - 10 pm 7 days a week. 

 

Kind Regards

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team