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Refund question

Posts: 25
Thanks: 1
Registered: ‎08-06-2011

Refund question


I have decided to get a cheaper broadband so I switched from Plusnet. The new broadband started on 10th but the last direct debit was taken on 9th this month. That's more or less a full month to refund and I was out of contract for ages so no cancellation fees either. I was contacted by two emails that my account was closed but I haven't received any details about the refund as expected since service providers never want to refund former customers. Is there any refund policy and if so when should I expect my money? Thanks

Plusnet Help Team
Plusnet Help Team
Posts: 802
Thanks: 108
Fixes: 60
Registered: ‎02-05-2017

Re: Refund question

HI @gargy2002, thanks for getting in touch


Within 21 days of account closure, a final invoice will generate detailing any money due back to yourself. You'll then be sent an email at the same time with a link where you can have this refund processed.



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 Alice Baillie
 Plusnet Help Team