Refund on final mobile bill

[#1]

Afternoon,

My final mobile bill date 19/08/19 is in credit by £6.33. How do I get a refund for this?

[#2]

Thanks for getting in touch @smackay83

So we can look into this for you can you PM me the following?

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

Can you also respond here once you've done so?

[#3]

Done.

[#4]

Hey @smackay83,

I've replied to your PM.

Thanks.

[#5]

done.

[#6]

Hello @smackay83

Thank you, I have responded to your PM.

Please comment on this thread post once you have responded back to us.

Many thanks.

[#7]

Done.

[#8 · Accepted solution]

Thanks @smackay83,

That refund has been requested for you and should be with you in around 7 days. 

[#9]

That's the money in my account. Thanks.

[#10]

Good to hear @smackay83. Any other issues please do let us know. 

[#11]

I'm so glad you got your plusnet mobile refund. I've been told to produce my bank statement to prove I haven't received mine after twice requesting the refund since my final bill dated 31 October, and waiting the 5-10 days each time. And now that it still hasn't happened and I have told them I am making a formal complaint, they have produced a bill for "additional charges outside of my plan" for the exact same amount of my refund. Only thing is, on the bill dated 1 December, they haven't itemised what the additional charges are for, only that the charges cover 29 October- 30 November. And the number has been ported to a new provider since the start of October. Work that out, if you can! 😂 😂

[#12]

Thanks for getting in touch @jrickman I'm sorry to see you're having issues with your final bill. If you can send me a PM with your mobile number, full name, full address and confirm you're the account holder I'd be happy to look into this for you.

[#13]

Not sure how I send a PM?

[#14]

@jrickman 

Click Gandalf's name and look for Send Private Message on the right side of the page.

[#15]

Thanks for getting back to us @jrickman

There's also this handy link