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Refund on final mobile bill

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smackay83
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Posts: 9
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Registered: ‎11-10-2019

Refund on final mobile bill

Afternoon,

My final mobile bill date 19/08/19 is in credit by £6.33. How do I get a refund for this?

14 REPLIES 14
Plusnet Help Team
Plusnet Help Team
Posts: 7,351
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Registered: ‎01-01-2012

Re: Refund on final mobile bill

Thanks for getting in touch @smackay83

So we can look into this for you can you PM me the following?

- Your mobile number or account number
- Your full address and postcode
- Your full name and if you're the account holder?

Can you also respond here once you've done so?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
smackay83
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Posts: 9
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Registered: ‎11-10-2019

Re: Refund on final mobile bill

Done.
Plusnet Help Team
Plusnet Help Team
Posts: 1,275
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Registered: ‎06-08-2018

Re: Refund on final mobile bill

Hey @smackay83,

 

I've replied to your PM.

 

Thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Maddy S
 Plusnet Help Team


smackay83
Hooked
Posts: 9
Thanks: 1
Registered: ‎11-10-2019

Re: Refund on final mobile bill

done.

Plusnet Alumni (retired) Dumbledore
Plusnet Alumni (retired)
Posts: 638
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Registered: ‎06-08-2018

Re: Refund on final mobile bill

Hello @smackay83

 

Thank you, I have responded to your PM.

 

Please comment on this thread post once you have responded back to us.

 

Many thanks.

If this post resolved your issue please click the 'This fixed my problem' button
 Wakas Hussain
 Plusnet Help Team
smackay83
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Posts: 9
Thanks: 1
Registered: ‎11-10-2019

Re: Refund on final mobile bill

Done.
Plusnet Help Team
Plusnet Help Team
Posts: 1,078
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Registered: ‎06-08-2018

Re: Refund on final mobile bill

Fix

Thanks @smackay83,

 

That refund has been requested for you and should be with you in around 7 days. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
smackay83
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Posts: 9
Thanks: 1
Registered: ‎11-10-2019

Re: Refund on final mobile bill

That's the money in my account. Thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 1,078
Thanks: 251
Fixes: 68
Registered: ‎06-08-2018

Re: Refund on final mobile bill

Good to hear @smackay83. Any other issues please do let us know. 

If this post resolved your issue please click the 'This fixed my problem' button
 Joe
 Plusnet Help Team
jrickman
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Re: Refund on final mobile bill

I'm so glad you got your plusnet mobile refund. I've been told to produce my bank statement to prove I haven't received mine after twice requesting the refund since my final bill dated 31 October, and waiting the 5-10 days each time. And now that it still hasn't happened and I have told them I am making a formal complaint, they have produced a bill for "additional charges outside of my plan" for the exact same amount of my refund. Only thing is, on the bill dated 1 December, they haven't itemised what the additional charges are for, only that the charges cover 29 October- 30 November. And the number has been ported to a new provider since the start of October. Work that out, if you can! 😂 😂
Plusnet Help Team
Plusnet Help Team
Posts: 15,097
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Registered: ‎21-04-2017

Re: Refund on final mobile bill

Thanks for getting in touch @jrickman I'm sorry to see you're having issues with your final bill. If you can send me a PM with your mobile number, full name, full address and confirm you're the account holder I'd be happy to look into this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jrickman
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Registered: a week ago

Re: Refund on final mobile bill

Not sure how I send a PM?
Moderator
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Re: Refund on final mobile bill

@jrickman 

Click Gandalf's name and look for Send Private Message on the right side of the page.

Customer and Forum Moderator. Windows 10 Firefox 70.0.1 (64-bit)

Life is tough enough without adding Linux into the mix.
Plusnet Help Team
Plusnet Help Team
Posts: 15,097
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Registered: ‎21-04-2017

Re: Refund on final mobile bill

Thanks for getting back to us @jrickman

There's also this handy link

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team