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Refund of line rental

Pipachalk
Dabbler
Posts: 12
Registered: 31-05-2017

Refund of line rental

Hi
I reported a fault with my phone line and broadband. The broadband issue was resolved in a few days but we were without. Phone line for around 3-4 weeks do I would like to know if I am going to refunded the line rental for the period I was without the working phone line.
Thanks
Philippa
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 272
Thanks: 74
Fixes: 8
Registered: 07-12-2017

Re: Refund of line rental

Hi @Pipachalk

I am sorry to hear that you had an issue with your phone service. I have now issued a refund for this downtime and sent further information on a ticket, you can view this here.

 

Please let us know if we can assist further.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team