Refund not showing

[#1]

Can you advise when my router p&p refund will show up on my account please?
Order no. HW37075775

[#2]

I can't see any mention of this on your account. Please can you confirm when this refund was offered?

[#3]

I have quoted your order no.

[#4]

Sorry, I didn't realise the router had been cancelled.
I'll pass feedback on regarding the agent that arranged this and make sure the refund is issued straight away, as it's against a card payment, it should be back in your account within the next 5 working days.

[#5]

Thank you.
Can you confirm a static IP is just a one off payment of £5 and I can opt for this at any time in my contract please?

[#6]

That's right, it's a one off £5 payment each time you add one, so if you added one, then chose to remove it and add it again at a later date, it would charge another £5 at that point.

[#7]

Thanks.
Will probably order one when my connection is up and running.

[#8]

Just gone to order a static IP, but assume I have to wait for my direct debit to clear to avoid your 30% charge for credit card payment?

[#9]

When you add a static IP, the £5 charge is added to your next invoice, so the £1.50 non-direct debit charge would only be applicable on the overall invoice if the DD is still not active by that point.

[#10]

Many thanks.

[#11]

https://portal.plus.net/apps/paymentdetails/manage/ still showing "You are currently paying your subscription by credit/debit card." is that normal? "Your Direct Debit is now being set up with your bank/building society. This can take up to 5 working days" but can't see a date on there to say when this was entered, where do I find that please?
I assume this applies to  any payment and not just a "subscription", as I don't actually pay a subscription anyway.

[#12]

Hi there,
It can take a bit longer than that sometimes, we usually say around 7-10 working days for this to activate, so this should be active now. Thank you.

[#13]

Yep, seems to have updated now: thanks.
Is a static IP immediate or on next address renewal?

[#14]

The static IP is allocated as soon as you order it but to start using it you need to disconnect from Plusnet using the router GUI, then reconnect.

[#15]

Many thanks I'll place my order and wait till the next time my connection drops. It's been stable lately, but .........