Refund not received
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Refund not received
09-11-2020 3:51 PM
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I closed my account on Thursday 8th October and sent my router back with the free returns label that was sent in the post, but I still haven't received my refund via cheque that was promised. It has been over a month now and I'm concerned that I have been forgotten about.
Can someone please ensure this refund is processed properly please?
Re: Refund not received
10-11-2020 12:01 AM
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I’d chase this up by phone on 0800 432 0200 as it seems the quickest way to contact
Re: Refund not received
10-11-2020 3:55 PM - edited 10-11-2020 3:56 PM
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Hello @joanne12345drs
I am sorry that you've not received your refund, I've raised a request for you with our Billing Team which you can view here.
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