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Refund not received

joanne12345drs
Interested
Posts: 1
Registered: ‎09-11-2020

Refund not received

I closed my account on Thursday 8th October and sent my router back with the free returns label that was sent in the post, but I still haven't received my refund via cheque that was promised. It has been over a month now and I'm concerned that I have been forgotten about. 

Can someone please ensure this refund is processed properly please?

2 REPLIES 2
Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Refund not received

I’d chase this up by phone on 0800 432 0200 as it seems the quickest way to contact 

tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Refund not received

Hello @joanne12345drs 

 

I am sorry that you've not received your refund, I've raised a request for you with our Billing Team which you can view here.

 Noor
 Plusnet Help Team