Refund not received
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Refund not received
22-09-2018 3:44 PM
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I signed up to plusnet on or around the 5th of September, but unfortunately I had to cancel this on the 10th of september.
I was told that my order had been canceled and that a full refund of £84.93 would be issued to my account within the next few days but I have still not received this, can someone please tell me why this is and when I will receive my refund.
Thanks
Re: Refund not received
24-09-2018 2:31 PM
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Hi there,
I am really sorry to hear that you've not yet received your refund. I can see that your account has been cancelled and the billing team are currently in the process of sending out your refund.
I do apologise for the delays of you receiving this.
Should you have any further queries, please let us know.
Thank you,
Aisha
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