Refund not received - 2 months
It's been nearly 2 months since I've canceled my broadband order with plusnet and haven't received my refund yet.
I've already got in touch with the customer services twice, I was told last month that my case had been escalated but haven't seen any money yet.
How is this even possible? This is unacceptable and I would like to know when will I have my money back.
Re: Refund not received - 2 months
Thanks for getting in touch.
I'm really sorry that you have not received your refund as yet, the delay is not ideal and I appreciate your frustration about this. Please accept our apologies for any inconvenience caused.
I have requested an urgent update from our Billing Team about this, as can be seen here.
If you need anything further, please do let us know.
Thanks - Tahir