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Refund not received - 2 months

Posts: 1
Registered: ‎17-12-2018

Refund not received - 2 months

It's been nearly 2 months since I've canceled my broadband order with plusnet and haven't received my refund yet.
I've already got in touch with the customer services twice, I was told last month that my case had been escalated but haven't seen any money yet.
How is this even possible? This is unacceptable and I would like to know when will I have my money back.

Posts: 29,463
Thanks: 6,619
Fixes: 1,482
Registered: ‎11-01-2008

Re: Refund not received - 2 months

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Refund not received - 2 months

Hi @tesalvador,


Thanks for getting in touch.

I'm really sorry that you have not received your refund as yet, the delay is not ideal and I appreciate your frustration about this. Please accept our apologies for any inconvenience caused.

I have requested an urgent update from our Billing Team about this, as can be seen here.

If you need anything further, please do let us know.

Thanks - Tahir