Refund for prepayment

[#1]

Dear plusnet i cancelled my contract within time on 12/03/20 and am still awaiting refund if £212.88. I pre paid for the year and had to cancel as fibre wasnt available to me. I was inly informed of this after i queries through phone call 1 day after activation day. You took my money for something that wasnt available and no refund as of yet. There has been no good will gesture or anything. I want this money my money without furthur delay. On ur site it says 10 days and an advisor said could be 21 days.
Please advise why its taking so long?

[#2]

This payment was taken on 27/02/20

[#3]

Moderators Note

This topic has been moved from ADSL Broadband to My Account / Billing

[#4]

Question 199924527
I recieved another email saying i will get £19.95 but havnt recieved this yet.

[#5]

Hi @Khanumw

Sorry to hear that. I can see that refund for £209.88 was already sent to you.

We have sent you confirmation about it here:

Ticket

Due to bank holidays, all cheques may take few days longer to arrive.

Please accept apologies for this inconvenience.

-Piotr