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Refund for loss of service - include call plan?

Neo
Grafter
Posts: 55
Registered: ‎06-07-2007

Refund for loss of service - include call plan?

Hi,
I was due a refund for the recent days I had no functioning phone line and broadband service. The calculation given did not take into account the call plan and CLI charges. Please can someone respond to the ticket – I don’t want to nag, but I was hoping it would be sorted out before my next billing date (because I was planning to change the call plan before then).
Thanks in advance.
Re Question #117508723
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,511
Thanks: 1,026
Fixes: 201
Registered: ‎25-03-2015

Re: Refund for loss of service - include call plan?

Sorry to see that the refund has clearly been calculated incorrectly.
I've passed on feedback regarding that and I'll make sure the difference is also refunded back to you.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team