cancel
Showing results for 
Search instead for 
Did you mean: 

Refund for downtime

Rickardo
Dabbler
Posts: 12
Thanks: 3
Registered: ‎18-12-2020

Refund for downtime

Hi. I suffered a loss of service recently which was not resolved until an engineer came out and did something at the cabinet in the street. I was without any broadband for six days whilst trying to educate my kids and have meetings via zoom from home. How do I ask for a some sort of compensation for loss of service during that time.
1 REPLY 1
Thrall
Pro
Posts: 418
Thanks: 74
Fixes: 12
Registered: ‎28-09-2020

Re: Refund for downtime

Try calling 0800 432 0200. You’ll probably get a pro-rata refund or some goodwill credit.