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Refund for downtime

FIXED
NapalmAndChips
Hooked
Posts: 5
Registered: 12-09-2017

Refund for downtime

My line supposedly went live on 21/07/17, yet I required an engineer to come out and fix the problem. As this did not occur until 17/8/17, I believe I am within my rights to request a refund for the downtime experienced between my line going live, and when I first received a working internet connection.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 441
Registered: 21-04-2017

Re: Refund for downtime

Fix

Hello there.

 

We'd provide a refund from the point a fault was reported to us.

I'll calculate that and I'll leave a ticket on your account.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
NapalmAndChips
Hooked
Posts: 5
Registered: 12-09-2017

Re: Refund for downtime

Ah, many thanks!

Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,821
Fixes: 441
Registered: 21-04-2017

Re: Refund for downtime

No problems. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team