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Refund for downtime

BrienneOfTarth
Newbie
Posts: 2
Registered: 16-04-2015

Refund for downtime

I first reported a problem with my line back in early March this year, it turned out to be a damaged line which needed to be replaced. I have been waiting since then to get it fixed and the problem has only just been resolved this week. Since March the phone went off when it rained, so I could not make or receive calls. The broadband speed also went down to as low as 0.2mbps, which made it unusable and often dropped the connection altogether. During this time I have been paying full price for phone/broadband and wonder if I would be entitled to a refund for the downtime and inconvenience I have experienced?
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2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,755
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Refund for downtime

Sure, please drop me a PM or a reply with your username and I'll arrange that for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 12,755
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: Refund for downtime

That's all been done and I've added an update to ticket 123204954 for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team