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Refund for downtime

Rickardo
Dabbler
Posts: 16
Thanks: 1
Registered: ‎18-12-2020

Refund for downtime

Hi. I suffered a loss of service recently which was not resolved until an engineer came out and did something at the cabinet in the street. I was without any broadband for six days whilst trying to educate my kids and have meetings via zoom from home. How do I ask for a some sort of compensation for loss of service during that time.
1 REPLY 1
Thrall
Seasoned Pro
Posts: 568
Thanks: 112
Fixes: 23
Registered: ‎28-09-2020

Re: Refund for downtime

Try calling 0800 432 0200. You’ll probably get a pro-rata refund or some goodwill credit.