Refund for downtime

[#1]

My line supposedly went live on 21/07/17, yet I required an engineer to come out and fix the problem. As this did not occur until 17/8/17, I believe I am within my rights to request a refund for the downtime experienced between my line going live, and when I first received a working internet connection.

[#2 · Accepted solution]

Hello there.

We'd provide a refund from the point a fault was reported to us.

I'll calculate that and I'll leave a ticket on your account.

[#3]

Ah, many thanks!

[#4]

No problems.