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Refund for dongle

sorrystate
Newbie
Posts: 6
Registered: ‎23-07-2015

Refund for dongle

How do I go about getting a refund as promised for the dongle I needed (#107964226 ) refers.
Thanks
adie:red removed csa names from title]
8 REPLIES
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Refund for dongle

Hi there.
I'll get that chased up with the concerned people now, and will update this thread. Your order should complete at some point today as well.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
sorrystate
Newbie
Posts: 6
Registered: ‎23-07-2015

Re: Refund for dongle

I suggest I post a scan of receipt on here and you credit my account. Thanks
If I have my broadband tonight I'll do it then.
Regards
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Refund for dongle

Would you mind PM'ing it over to me? That way I'll personally sort the refund.
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Superuser
Superuser
Posts: 9,926
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Refund for dongle

Customers don't have the option to add attachments to PMs. Perhaps you could create a ticket which the user can respond to adding a zipped-up attachment.
David
sorrystate
Newbie
Posts: 6
Registered: ‎23-07-2015

Re: Refund for dongle

Thanks Matty. I've just got a message from link:csa removed saying my broadband is in the committed state and that it will be checked tomorrow. I'm waiting to here if I will have broadband today as promised. BTW I should have had it on 17th!
As I said, I can PM you if my broadband is up when I get home. If its not there will be hell to pay. I suggest you tip off Faith now.

adie:red removed csa name as per link:rules
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: ‎10-04-2014

Re: Refund for dongle

Quote from: spraxyt
Customers don't have the option to add attachments to PMs. Perhaps you could create a ticket which the user can respond to adding a zipped-up attachment.

That completely slipped my mind, thanks for pointing it out  Roll eyes
Will set up a ticket shortly. Your order should complete today, though it can take anytime up to midnight.
Matty
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
sorrystate
Newbie
Posts: 6
Registered: ‎23-07-2015

Re: Refund for dongle

Attached receipt as discussed. Please confirm when credited to my account. Thank you.
Dick:green Attachment moved to hidden area accessible to Plusnet staff as it contains a lot of personal data.
Plusnet Help Team
Plusnet Help Team
Posts: 4,534
Thanks: 1,037
Fixes: 206
Registered: ‎25-03-2015

Re: Refund for dongle

Thanks for that, I've issued the refund on your account against your initial fees.
It will be paid back in to your account within the next 14 days (However it could be there sooner, depending on processing time with the bank)
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team